Manufacturer Warranty

What the warranty covers

The manufacturer warranty covers defects attributable to manufacturing in the following items:

• Pole structure — manufacturing defects and weld defects.
• Hot-dip galvanizing to ISO 1461 — corrosion or failure of the galvanized layer before the agreed term elapses.
• Powder coating — colour fade, peeling or chalking beyond the agreed limits.

Each item above carries its own warranty term, which varies with the product, the finish and site conditions. "Up to 10 years" does not mean every item is warranted for ten years; the term for each item is stated in the quote and purchase order.

What the warranty excludes

The manufacturer warranty does not cover:

• Poor installation by a third party, or installation contrary to instructions.
• Accidents and impact damage.
• Unauthorised modification of the pole or its foundation.
• Force majeure.
• Luminaires, floodlights and LED sources — these are made by specialist suppliers and carry the original supplier’s own warranty; they are not covered by the pole’s manufacturer warranty.

Reference standards

Our products are manufactured with reference to the following standards:

• ISO 1461 — hot-dip galvanizing.
• SASO — Saudi standards conformity.
• ISO 9001 — quality management system.
• Saudi Building Code SBC 301 — load calculations and wind-resistance design.

How to file a claim

To file a warranty claim, contact us through the official channels below, quoting your quotation or purchase-order number and the delivery date.