Everything you need to know before ordering

You can reach out via WhatsApp, phone, or email. The more detail you share about your request (pole type, height, quantity, project location), the more accurate and faster the quote will be.

Yes, quotes are free and non-binding. A quote remains valid for 30 days from issue unless stated otherwise.

Yes, we regularly supply municipal projects, government agencies, and main contractors, and we have the experience to prepare the technical documents required for tender projects.

We accept bank transfers and certified cheques. The typical payment schedule is a deposit on order confirmation and the balance before delivery. Flexible terms can be arranged for large-scale projects.

For ready poles from the production line: 3 - 5 business days within Riyadh, and 5 - 12 days for the rest of the Kingdom. Custom orders add manufacturing time, typically 2 - 4 weeks depending on complexity and quantity.

We can provide installation on request, particularly for infrastructure projects. Installation is quoted separately based on location and pole count.

Yes, we offer partial deliveries aligned with the on-site installation schedule, reducing the need for storage at the project site.

The minimum varies by product type. For in-stock ready poles there's no minimum. For custom orders the typical minimum is 10 to 25 poles, to cover mold and setup costs.

Yes, we serve individual customers purchasing a single decorative pole for gardens or homes from our ready collection. Custom designs, however, require the minimum order quantity.

Yes, we offer tiered discounts for large quantities and for government and main-contractor projects. Contact us for a dedicated pricing schedule.

We provide a factory warranty on the pole body covering manufacturing and welding defects. Warranty duration varies by product type and treatment level (paint/galvanization) and is clearly stated in the quote and purchase order.

The warranty does not cover damage caused by improper installation by a third party, accidents, unauthorized modifications, impacts, or force-majeure events.

Yes, we provide material certificates and manufacturing specifications required for tender projects. Contact us to request technical documents for your project.

Yes, we provide genuine spare parts and accessories (bases, inspection doors, arms, anchor bolts) for every product we've manufactured, with the option to supply them later when needed.

Reach out to our after-sales team via WhatsApp or phone, and we'll guide you through the best repair steps. For large projects we can dispatch a technician to site.

Yes, we offer repainting and maintenance services for installed poles, particularly for decorative projects at hotels and hospitality venues.

Yes, customization is a core part of our work. You can request the height, shape, color, arm count, and decorative details. Send us a sketch or reference, and we'll develop the design with you.

Yes, we operate a dedicated laser-cut production line that enables intricate ornaments, logos, and detailed patterns on pole bodies.

We manufacture poles starting at 3 meters and up to tall stadium masts. Technical limits depend on structural specs and load calculations — our engineering team reviews your requirements with you to ensure safety.