Privacy Policy

Who we are

Aktar Poles & Lighting (مؤسسة أكتار للأعمدة والإنارة) is a Saudi factory that manufactures and supplies lighting poles and precast concrete foundations, based in the Al-Sulai district of Riyadh. We are the party responsible for processing the data described in this policy. Our contact details are at the end of this page.

Information we collect

We collect two kinds of information:

• Information you provide: when you contact us via WhatsApp, phone or email for a quote or enquiry — such as your name, phone number and project details. The site has no forms that store your data with us; contact happens directly through these channels.
• Information collected automatically: when you browse the site we collect technical data such as IP address, device and browser type, the pages you visit, visit duration and referral source — via analytics tools and cookies.

Cookies & tracking tools

We use third-party analytics and advertising tools — including Google Ads and Google Analytics — to measure visitor engagement with the website and its traffic, and to improve our advertising. These tools rely on cookies:

• Google Analytics (GA4) via Google Tag Manager — to understand how visitors use the site and improve it.
• Google Ads — to measure ad-campaign effectiveness and track conversions (such as clicks on the WhatsApp or phone button), using cookies and ad-click identifiers such as _gcl_aw and gclid.
• You can control or disable cookies in your browser settings, though disabling them may affect some site features.

How we use your information

We use the information we collect to:

• Respond to your enquiries, prepare quotes and serve you.
• Operate the site and improve the user experience and content.
• Measure and improve the effectiveness of our marketing and advertising.
• Comply with legal requirements where applicable.

Sharing of information

We do not sell or rent your personal information to third parties for marketing. We may share limited information only in these cases:

• Service providers: such as Google (Analytics and Ads) for analytics and ad measurement, under their own privacy policies.
• When you contact us via WhatsApp: that conversation is subject to the privacy policy of WhatsApp and Meta.
• Legal compliance: we may disclose information if required by applicable law or a competent authority.

Data retention

We retain your information for as long as needed to fulfil the purposes set out in this policy or as required by applicable law, after which we delete or anonymise it.

Information security

We take reasonable technical and organisational measures to protect your information from unauthorised access, use or disclosure. However, no method of transmission over the internet can be guaranteed to be completely secure.

Your rights

Under Saudi Arabia’s Personal Data Protection Law (PDPL), you have the following rights, which you can exercise by contacting us using the details at the end of this page:

• Access the personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of your information to the extent permitted by law.
• Object to or restrict certain types of processing.

Links to external sites

Our site may contain links to external sites or services (such as WhatsApp or Google Maps). We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

Children’s privacy

Our site and services are directed at business customers, contractors and organisations, and are not directed at children under 18, from whom we do not knowingly collect data.

International data transfers

Some technical data may be processed (via service providers such as Google) on servers outside Saudi Arabia, in accordance with those providers’ privacy policies and safeguards.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the “Last updated” date above. Continued use of the site after changes are posted constitutes acceptance of the updated policy.